We are looking for a full-time inside sales person to join our fast growing Information Technology Company! In this role you’ll be working directly with our President/Head of Sales and Marketing, to follow up on the leads coming into our office to schedule appointments, field questions, follow up on inquiries, send out information packages and assist in maintaining the integrity of the company’s database.

This position offers a solid base salary plus bonus and commission. As a full-time employee, you will qualify for health insurance, dental, vision, and 401K. You will have the option to work from home.  You MUST be based in in the Seattle Area, and be a US citizen (sorry, no exceptions). This is an awesome opportunity for someone who:

  • Wants a company that truly CARES about its employees and clients.
  • Loves a faster-paced, NO DRAMA workplace where office politics, gossip and negativity aren’t tolerated.
  • Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieving success.
  • Likes to work in a small company where your input, contributions and ideas will directly impact the company’s growth and success.
  • Is a quick, self-motivated learner who wants to work for a company that will invest in your education and training.
  • Enjoys having conversations with (and helping) small business owners.
  • Loves building relationships with people and providing a true “Wow” experience.
  • Wants a position that will offer upward earning and career advancement.

Please apply ONLY if you enjoy engaging with new people and enjoy the hunt, preferably setting appointments in a business-to-business environment. You must have a proven track record for success. To apply, please complete the form on this page and attached your resume.

Job Title: Tier 3 Systems Engineer | Virtual IT Manager Compensation: Negotiable
Reports to: Service Manager Department: Service and Support

 

Job Description:

As their Virtual IT Manager, you will be the primary technical contact for your clients aside from the help desk.  You will assist in the design, implementation and continued support of client facing systems, including cloud environments, as well as providing technical assistance as the primary point of escalation from the help desk.  You will work both remote and on-site with clients to ensure that our solutions are well aligned to their business requirements and that your clients are delighted with the service they receive.  You will identify opportunities for your clients to better utilize technology within their business and work to align that need with our standard solution stack.

 

Basic Functions:
  • IT Support relating to issues with the internal systems and network infrastructure.
  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Support services for Microsoft cloud and virtualization technologies: Office 365, Azure, Hyper-V.
  • Technical services and support at the network level: WAN/LAN connectivity, routers, firewalls, and security.
  • Implement and administer cloud solutions for customers using technologies that meet their requirements.
  • Support backup and disaster recovery solutions.
  • Support remote access solutions: VPN, Terminal Services.
  • Monitor help desk and remote monitoring and management system alerts and notifications, ensuring appropriate response and communication with has taken place.
  • Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
  • Document maintenance for all computer systems and network infrastructure.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
  • Assist the Sales Representatives with technical knowledge pertaining to the products and services offered by the company.
  • Interpret customer requirements; speak with customers or prospects to understand their needs and relay this information to the Sales Representative.
  • Provide technical leadership and top-tier technical escalation support to less-senior technical staff.
Additional Duties and Responsibilities:
  • Improve customer service, perception, and satisfaction.
  • Ability to work in a team and communicate effectively.
  • Escalate service or project issues that cannot be completed within agreed service levels.
  • Business awareness: knowledge of the customer and how IT relates to their business strategy and goals.
  • Document internal processes and procedures related to duties and responsibilities.
  • Responsible for entering time and expenses as they occur.
  • Understand processes by completing assigned training materials.
  • Work through a daily schedule that has been established through the dispatch process.
  • Work through project tickets and phases as assigned by a Project Manager.
  • Enter all work as service or project tickets.
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
Knowledge, Skills, and/or Abilities Required:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Cisco CCNA, SonicWall CSSA, CompTIA, ConnectWise CCPA, LabTech LTCP.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Diagnosis skills of technical issues.
  • Awareness of vendor or alternative support escalation options available in the event that internal staff is unable to resolve an issue completely or within a reasonable time frame.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast moving environment.
Educational/Vocational/Previous Experience Recommendations:
  • BA/BS, preferably in computer science or a related field.
  • MS preferred but not required.
  • 6+ years of IT experience.
Benefits:
  • Competitive salary based on experience and qualifications.
  • Health, vision, and dental benefits included.
  • Traditional & ROTH 401K pans available.
  • Basic Life Insurance Included.
  • Performance based incentives.
  • Full on the job training & support.
  • Fun working environment and culture.
  • Great opportunity for advancement.

 

Only local candidates need apply.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job.  Other duties may be assigned as needed.

 
Job Title: Tier 2 Systems Engineer Compensation: Negotiable
Reports to: Service Manager Department: Service and Support

 

Job Description:
A Tier 2 Systems Engineer is responsible for on-site and remote service and support needs for our customers. This relates to all technology, including: workstations, servers, printers, networks, and vendor specific hardware and software.

 

Basic Functions:
  • IT Support relating to issues with the internal systems and network infrastructure.
  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Implement and support backup and disaster recovery solutions.
  • Technical services and support at the network level: WAN/LAN connectivity, routers, firewalls, and security.
  • Administration and support of cloud solutions for customers including Office 365, Azure and other software as a service applications.
  • Support backup and disaster recovery solutions.
  • Support remote access solutions: VPN, Terminal Services.
  • Monitor help desk and remote monitoring and management system alerts and notifications, ensuring appropriate response and communication with has taken place.
  • Document maintenance for all computer systems and network infrastructure.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
Additional Duties and Responsibilities:
  • Improve customer service, perception, and satisfaction.
  • Ability to work in a team and communicate effectively.
  • Escalate service or project issues that cannot be completed within agreed service levels.
  • Business awareness: knowledge of the customer and how IT relates to their business strategy and goals.
  • Document internal processes and procedures related to duties and responsibilities.
  • Responsible for entering time and expenses as they occur.
  • Understand processes by completing assigned training materials.
  • Enter all work as service or project tickets.
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
Knowledge, Skills, and/or Abilities Required:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Cisco CCNA, CompTIA, ConnectWise CCPA, LabTech LTCP.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast moving environment.
Educational/Vocational/Previous Experience Recommendations:
  • AA/AS, preferably in computer science or a related field.
  • BS preferred but not required.
  • 4+ years of IT experience.
Benefits:
  • Competitive salary based on experience and qualifications.
  • Health, vision, and dental benefits included.
  • Traditional & ROTH 401K pans available.
  • Basic life insurance included.
  • Performance based incentives.
  • Full on the job training & support.
  • Fun working environment and culture.
  • Great opportunity for advancement.

 

Only local candidates need apply.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job.  Other duties may be assigned as needed.

Position: Receptionist/Administrative Assistant

Descriptions: The Altus Group (TAG) is a growing Information Technology company that provides all things IT for small businesses and non-profits throughout the Greater Seattle Area. We are seeking an individual with an upbeat personality and a CAN DO attitude with excellent organizational and communication skills. Candidates should be able to assist management, staff and clients by answering and routing incoming calls, handling administrative tasks, working on special projects, providing polite and professional assistance via phone, mail, and email, and being a helpful and positive presence.

Candidates should be task oriented, professional, polite, and have excellent written and verbal communication skills, as well as competency in Microsoft Office applications such as Word and Excel. They should always be prepared and responsive, willing to meet each challenge directly. Most importantly, candidates should have a genuine desire to meet the needs of others.

Qualifications:

  • Excellent computer, verbal, and written communication skills
  • Microsoft Office proficiency
  • Friendly, outgoing, self-motivated, detail oriented
  • Dependable work ethic, professional demeanor
  • Experience in the following areas would be a plus:
    • Work with CRM software
    • Supporting Sales and/or Marketing efforts
    • Data entry and cleaning

Job Type: This position is flexible requiring between 20 to 30 hours a week and primary working from home.

Experience:

  • Office: 0- 2 years

Education:

  • High school or equivalent