Your Neighborhood IT Department

The Altus Group’s Your Neighborhood IT Department service allows Small Businesses and Non-Profits to benefit from IT services similar to those normally accessible only to large enterprises. The core of this service is our Business Technology Optimization Platform, which is a set of standard services that address the most common needs small organizations needs. Leveraging great partnerships, years of experience and standard operating procedures we are able to bring predictability, reliability, and sanity to a space dominated by constrained budgets, IT employees & consultants which create single points of failure, and a smattering of cobbled together “good enough” hardware and software which often cause more problems than they solve.

Defend against loss of productivity, business downtime and high consulting fees by allowing our IT experts to provide preventive maintenance, often eliminating computer problems before they occur.

We provide affordable, high quality service by using a combination of remote IT management tools, end-user helpdesk support and local onsite experts. Stop wasting valuable time and money struggling to keep your PCs, servers, email and network services up and running. Discover how our powerful and flexible Neighborhood IT Department service delivers the reliability and performance you need to manage your computing environment at a predictable, fixed monthly rate.

By proactively maintaining your systems, our technology specialists are able to pinpoint issues before they surface, preventing your company from expensive downtime and other complications. As your business grows, we will help to ensure you have the right resources in place to sustain its development.

Fixed Priced IT Services

We provide Desktop support and service for any computer, network, software, e-mail, or Internet issue. Whenever you have ANY technology related problem, we are here to help.

Everyday there are new patches, updates, and hotfixes available from Microsoft and other software manufacturers for your computers. To help keep your systems running at their optimal level, we will perform automated updates and maintenance on a DAILY basis on all of your machines.

We check your backup DAILY to ensure that it was successful. We know how critical business information is to our clients, so we make sure that your backups are being done properly. If your backup does fail, we waste no time figuring out what went wrong so we can prevent it from failing in the future. We also do periodic backup restores to ensure the data is all there.

Your Network is a crucial element to your success so it deserves regular care to perform at an optimal level. As your IT specialist, we monitor the overall health of your network on a daily basis, ensuring your technology maintains the best condition possible. Our monitoring is hard at work even when you’re not!

Servers are the heartbeat of a network. Because we know how vital your company’s servers are we keep a watchful eye on them. We also perform active maintenance on this important computer to make sure you stay up and running.

As your IT department, we work with you to help develop a technology road map and a master plan. We’ve been project planning for nearly 20 years, so we know how to make all the pieces fit together so that your project goes as smoothly as possible.

Don’t leave yourself open to attack, vulnerability, and performance degradation. Maintaining the security of your business data is tougher – and more critical – than ever. Our PC Tune up ensures proper security controls are in place and your PC is clean and running with optimal performance.

We partner with industry leading vendors to deliver fast, affordable managed services without compromise. Through these relationships we ensure our staff is properly trained to use and support leading technologies that take the hassle out of IT for you. Let The Altus Group help you with all your IT Managed Service needs.

If you would like to schedule an appointment to discuss your business’s IT Managed Service needs, please contact us. We have helped several companies just like yours and we’d love to help yours too.